Our Commitment to Your Privacy
Lama bet takes the privacy of its players seriously, and this policy sets out in plain language how we handle personal information. Operating a licensed casino and sportsbook means we have to collect certain details to open accounts, process payments and meet our regulatory duties, but we gather only what is genuinely needed and we protect it carefully. By registering an account or using the site, you agree to the practices described here.
The short version is simple. We use your information to run your account, keep it secure, meet legal obligations and, where you allow it, tell you about offers that might interest you. We do not sell your personal data, and we share it only with the partners required to deliver the service, always under strict confidentiality. The rest of this page fills in the detail.
Information We Collect
The data we hold falls into a few clear categories, and most of it you provide directly when you sign up or use the cashier.
- Identity and contact details: your name, date of birth, email address, phone number and residential address, used to confirm you meet the minimum age of 19 and to communicate with you.
- Account and verification records: your username, password, chosen currency, and copies of the documents you supply for identity or address verification.
- Financial information: deposit and withdrawal history and the payment methods you use, such as Interac, cards, e-wallets or crypto wallet references, needed to process transactions.
- Gameplay and betting activity: the games you play, bets you place, bonuses you claim, and the limits and self-exclusion settings you apply.
- Technical data: your device type, browser, IP address and general location, collected automatically to keep the service secure and functioning.
We collect this information when you register, deposit, play, contact support or interact with the site, and only to the extent required to run the account and comply with the law.
How We Use Your Information
Every piece of data has a purpose tied to running a safe and lawful casino. We use your details to create and manage your account, process deposits and withdrawals, verify your identity, and confirm you are old enough to play. Your gameplay records let us apply bonuses correctly, calculate cashback, and honour the responsible-gaming limits you set. Technical data helps us detect fraud, prevent unauthorised access and keep the platform stable.
We also use contact information to send service messages you cannot opt out of, such as security alerts, payment confirmations and account notices. Marketing messages about promotions are a separate matter: we send those only where you have agreed, and you can withdraw that consent at any time from your account settings or by contacting support. Analysing anonymised, aggregated activity also helps us improve the games, the cashier and the overall experience.
How We Share and Protect Data
We do not sell personal information, and we share it only where it is necessary to deliver the service or meet a legal obligation. That can include payment processors handling your deposits and withdrawals, identity-verification and anti-fraud providers, the game studios that supply our titles, and regulators or law-enforcement bodies where the law requires disclosure. Every partner that touches your data is bound by confidentiality and may use it only for the agreed purpose.
On the protection side, connections to the site run over TLS/SSL encryption, payment details are tokenised through the providers rather than stored loosely, and access to personal data inside the company is restricted to staff who need it to do their job. We keep information only as long as necessary to run your account, satisfy anti-money-laundering rules and defend against disputes, after which it is securely deleted or anonymised.
Your Privacy Rights
You keep meaningful control over your information. You have the right to ask for a copy of the personal data we hold about you, to have inaccurate details corrected, and to request deletion of data we no longer have a legal reason to keep. You can object to or restrict certain uses, and you can withdraw marketing consent whenever you like without affecting the service itself.
To exercise any of these rights, contact our support team by email or live chat and we will respond within a reasonable period, verifying your identity first to keep the account safe. Some information must be retained even after a request, for example transaction records we are legally required to hold, and we will explain where that applies. Cookies and similar technologies are covered separately in our cookie policy, linked in the footer, where you can also manage your preferences.
Contacting Us About Privacy
If you have a question or concern about how your data is handled, the fastest route is live chat inside the site, and email is best for anything that needs a written record. Our support team handles privacy requests in English and French and can escalate a matter to our data-protection staff where needed. Reaching out early is always the best move if something about your account or your data does not look right.
Data Retention and Storage
We keep personal information only for as long as there is a genuine reason to hold it. While your account is open, we retain the data needed to run it. After an account is closed, certain records must be kept for a defined period to satisfy anti-money-laundering rules, tax obligations and our licence conditions, and to defend against any dispute that might arise. Once no legal or operational reason remains, the data is securely deleted or fully anonymised so it can no longer be tied to you.
Information is stored on secured systems with access limited to staff who need it for their role. Where data is processed by the trusted partners described earlier, we take steps to ensure it is handled to appropriate standards and only for the purpose we agreed. We do not retain payment card numbers in full; those are handled by the payment providers under their own secure arrangements.
Fraud Prevention and Automated Checks
Running a safe casino means watching for the patterns that signal fraud, bonus abuse or a compromised account, and some of that monitoring is automated. We may use automated tools to flag unusual login locations, irregular betting behaviour or transactions that look inconsistent with an account's history. Where an automated check raises a concern, a human reviews it before any significant action is taken, so a real person, not just a system, makes the final call on your account.
This monitoring exists to protect you as much as us. It helps catch a stolen card being used on your account, or a login from a device you have never used, before it causes harm. The data involved is the technical and transactional information already described, used strictly for security and compliance rather than marketing.
Children's Privacy
Our service is for adults aged 19 and over, and we do not knowingly collect information from anyone under that age. If we discover that an account has been opened by a minor, we will close it and delete the associated personal data, and any winnings tied to it will be voided in line with our terms. Parents and guardians who share a device should keep login details secure and consider content filters to prevent under-age access.